Compare graphics, device heat and Wi-Fi versus mobile data, and protect a guest account before handling data.
If the picture itself stutters, check device load and graphics first. If movement looks smooth but interactions delay or players jump around, compare connections first. Both can happen together, so change one thing at a time and retest in a similar scene; do not start by clearing app data.
Compare the symptoms
| What you notice | Check first |
|---|---|
| Choppy animation or camera movement | Graphics, available frame-rate choices, device heat and background apps. |
| Smooth picture but delayed actions or teleporting players | In-game latency, Wi-Fi/mobile data and signal. |
| Both | Hold the connection constant while testing graphics, then hold graphics constant while testing the network. |
These are starting clues, not a diagnosis; a server or game-version issue can also affect the result.
If frames drop
- Close unnecessary background apps, check storage, restart the game and device, and update the game through your store.
- If the phone is hot, stop playing and let it cool; check battery level and power-saving settings. Do not use extreme cooling methods.
- Write down the current graphics and frame-rate choices, lower one setting and compare in the same training area or a similar scene. Use only options the device and game actually offer; a particular frame rate is not guaranteed on every phone.
If the connection delays
Check the in-game connection or server information and latency indicator, plus official in-game maintenance announcements. At the same location compare stable Wi-Fi with mobile data and observe latency and actual input; move if the signal is poor. Switching networks can interrupt a match, so test in the lobby or Training Grounds.
Still stuck? Protect the account first
Official support recommends restarting, updating and checking network and storage. For a report, provide the symptom, screenshots or video, device model and OS version. Before clearing data, signing out, reinstalling or changing devices on a guest account, confirm a working linked login; if recovery is uncertain, contact support first. On Android, “clear cache” and “clear storage/data” are different actions; the latter may affect local data.
Sources: PUBG MOBILE official troubleshooting and reporting, official account security guidance.
Sources
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